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Return/Refund and Exchange Policy

At SWISH.GLOBAL, your satisfaction is our priority. We are committed to offering a transparent and fair return/refund and exchange process—designed to give you confidence and peace of mind with every purchase.

Please review the policy details below to understand your rights and responsibilities.

Return/Refund and Exchange Eligibility

Return/Refund

  • Products may be returned or refunded. In this case customer needs to claim within 03 days from the date of sales order.
  • This policy applies to both in-store and online purchases.

Exchange

  • Products may be exchanged within 30 days from the date of sales order.
  • This policy applies to both in-store and online purchases.
  • No refund of monetary value is applicable.

Return/Refund and Exchange Process

To initiate a return, please contact : Banani Signature  Store: +8801875970371, Kuril Signature Store: +8801322908543, Uttara Signature Store:  +8801332548206, Chattogram Signature Store: +8801332548204, SWISH Hotline: +8801767664534.

  • Please clearly mention the reason for return.
  • Customers must present the original invoice and challan to ensure a smooth and faster process. Acceptance of the challan confirms that the product was received in proper and undamaged condition.
  • The product must be unused, and the original packaging must be intact, complying with SWISH Standard Packaging.
  • Shipping, handling, VAT and Bank charges are non-refundable.
  • Approved refunds will be processed after inspection and verification of the returned product.
  • Refunds will be made using the original mode of payment or an alternative method communicated by SWISH.
  • Processing time may vary depending on the payment method and banking procedures.

Payment & Stocking Terms

Order Commencement: A minimum 50% advance is required to register your interest and initiate the procurement process.

Price & Stock Guarantee: Please note that only 100% payment secures your specific stock and locks the current market price.

Extended Project Timelines: For deliveries planned beyond 4 months (120 days), a 50% advance secures your position. To maintain this schedule, the remaining balance is to be settled within 30 days of the sales order date.

Delivery Adjustments: If the final balance is not settled within 30 days, the delivery window will be recalibrated. The standard 4 months (120 days) delivery benefit will reactivate upon receipt of the 100% final payment.

Limitations

  • Return, exchange, refund, or modification is allowed only once per invoice.
  • SWISH reserves the right to withhold or reject any return, exchange, or refund request if the policy conditions are not met.

Frequently Asked Questions (FAQs)

Answer: Please follow the below requirements.

  • The product must be unused
  • Packaging must be intact as per SWISH Standard
  • Invoice and challan must be presented
  • Return request must be within 03 days

Answer: You may return your product within 03 days from the date of purchase, applicable for both online and offline purchases.

Answer: Please contact the SWISH Hotline: +88 01767 66 45 34 and state the reason for your request.

Answer: Refund timelines depend on verification and banking procedures. Our team will keep you informed throughout the process.

Answer: Absolutely. Our customer support team will guide you step-by-step to ensure a smooth experience.

Answer: Please contact the SWISH Hotline immediately, and our team will investigate and resolve the matter promptly.

Our Promise

At SWISH, we believe in fairness, transparency, and long-term trust. Every policy is designed to protect your interests while ensuring quality service.

Happy Shopping with SWISH

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